You call a business's 800 number to discuss a specific issue you have with their product. Their AI bot asks you to go through a number of voice prompts that verify your information, account numbers, etc. You assume you tell them once and whomever you talk to will be given that info. Then you get to a live person and you have to tell them all this information all over again because they don't have it on their screen. This **** happens to me all the time, so it barely registers a rise out of me anymore.
Today was a new one. Instead of voice prompts verifying me and my account info, I went to a live person (with an Asian accent, which I always assume is someone offshore). They ask me all the verifying information, then ask me specifically what do I want to discuss. I tell them, checking account. They ask what the specific problem is. I tell them, assuming that matters in terms of whom they transfer me to. Then, after spending all that time explaining myself and my situation to them, they transfer me to someone who has no idea I'd even talked to anyone before them, and so I have to start all over explaining myself and my situation to them.
I sometimes wonder if they make it all this infuriating on purpose in order to frustrate people and limit the amount of calls they receive.