Interesting that you are having these issues. My experience has been of an increase in lost packages in the last couple of weeks. An associate of mine had a package criss-cross the country twice and then finally arrive too late for a project we were working on, and I just had an order of my own get lost. And again - strange complexity to get it replaced. There were three items in the order, the associate could only re-order one, I had to accept a refund and place another order for the other two items - what sense does that make? Then the weirdest thing was that the associate went through a long struggle with the fact that the order had been sent to my local pick-up box, he finally said he could not route the one item he could replace there, it had to be to my home. OK fine. Next day the replaced item showed up - at the pickup box! I kid you not.
So yeah - I wouldn't disagree the ship seems to be taking on some water.